Casino Hamburg realises its goals by operating the casino in compliance with the governmental provisions of the Hamburg Casino Act, the Gaming Regulations and the stipulated public service.
It strives continuously to achieve maximum guest satisfaction, focusses its services on the expectations of its guests and devotes unlimited attention to the needs of its guests, as these are indirectly its employers.
However, Casino Hamburg is fully aware that there also guests who show signs of problematic gaming behaviour. Casino Hamburg would like to offer such guests specific help by means of this Social Concept.
(Excerpt from the Declaration of the Management to Quality Policy 10/2006)