It is the aim of Casino Hamburg to ensure reliable measures for the prevention of additcion with its Social Concept. The range of games on offer takes aspects of gamer protection into consideration. Casino Hamburg demands responsible gaming from its guests and ensures adequate clarification of the chances of winning and the risks of real-money gaming. The measures for the banning of endangered persons from gaming (by means of identity checks and gaming bans) must be observed. Casino Hamburg also provides information about relevant help institutions and centres.
Early addressing of problematic gambling behaviour with personal talks by qualified staff are a standard part of gamer protection at Casino Hamburg. Appropriate flyers and brochures supplement this support as well as the option of a gaming ban.
By keeping these brochures available the trained staff of Casino Hamburg enable the communication of suitable institutions (emergency telephone, advice centres, self-help institutions).