The Company – Facts and Figures

Legal basis

On 1st February 1977 the Senate of the Free Hanseatic City of Hamburg granted the Spielbank Hamburg Jahr + Achterfeld KG the licence to operate a public casino. This was opened on 20th January 1978 on the 9th floor of the Hotel InterContinental on the Outer Alster, its range of games at that time included roulette, blackjack and baccarat on a total of 15 gaming tables. On 18th December 2002 the Hamburg Senate once again issued a licence document permitting the company to operate a public casino in Hamburg with effect from 1st January 2003. The licence is limited until 31st December 2017.

It includes the public service of channelling the gaming operation in Hamburg and offering a legal platform. Converting the regulatory mandatory standards into legal reality is only possible if based on the economic possibilities. The Casino Hamburg refers here to the taxes levied on the gross gaming profits (stakes minus wins paid out, BSE): that are regulated by the licence. The authority can change this in the event no adequate profit remains for the casino operator. By this means approximately € 1.4 billion, including the supplementary tax on tips (Tronc), has flowed into the budget of the City of Hamburg since 1978.


Guests

Since its foundation the casino has welcomed a total of around 17.5 million guests.

Employees

Casino Hamburg currently has 310 employees. The personnel expenses of the classic game are covered for the most part by the tips taken in. The personnel costs in the various branches are paid primarily from the funds of the operating company.


Range of games

The move from the location in the InterContinental to the Casino Esplanade in December 2006 went hand-in-hand with a qualitative and quantitative expansion of the gaming offer in the classic games: there are 9 roulette, 8 poker and 3 blackjack tables installed on the first floor (1,288 m²). The 140 machines installed on the 1,172 m² ground floor offer a wide range of possibilities. There are also administration and event rooms (2,151 m²).

Branches

The Casino Steindamm located on the ground floor of the Hotel "Graf Moltke" has been in operation with its 80 slot machines installed on an area of 370m² since October 1981. The Casino Reeperbahn opened its doors in August 1987 with a mixed range of live games and slot machines. It was completely renovated and redesigned in the summer of 2009. 

The newest branch ist the Casino Mundsburg, which was opened in the Mundsburg Center in January 2003 and has been completely redesigned in 2016.


Qualitative factors

Casino Hamburg operates an effective preventative social concept. It cooperates with the Hamburg Office for the Prevention of Addiction, which provides training for the employees and functions as a central contact point for those affected.

Casino Hamburg was the first large casino in the north to be internationally certified in compliance with DIN ISO EN 9001: 2000, a certification it received in December 2005.The standard combines norms valid worldwide by which services are assessed. Independent assessors tested the processes that guarantee optimum service and maximum gaming security. Implementation is today effected in the company's own quality management system (QM).

In cooperation with the Hamburg Chamber of Commerce, Casino Hamburg was the first gaming company to introduce an external regulated training. The company external qualification “IHK Certified Croupier” is awarded at the end of the training course.

You can find general branch-specific information about casinos in Germany at: BupriS e. V. (Bundesverband privater Spielbanken e. V.) and at DSbV (Deutscher Spielbankenverband).

Gambling can become addictive. Admission from the age of 18 and above. Identification requirement.
Helpline: 0800/1372700 (free of charge).